FAQ

You have questions ?

WE HAVE ANSWERS

How can I book?

Once the property and your vacation dates have been chosen, we will send you a rental contract that you must return to us, initialed and signed along with a 25% deposit. In order to pre-fill your rental agreement, we need your full mailing address, a mobile phone number and an email address.

Once we have received the contract that you signed, as well as the security deposit, we will return a signed copy to you.

The rental agreement determines all charges and conditions that you agree to for the rental. It also defines what is included in the price (water, electricity, gas and heating charges), mandatory additional charges (tourist tax, agency fees) as well as optional services (end of stay cleaning, rental of linen and towels, beds made upon your arrival and more).

How my check-in will happen ?

Once you have arrived and settle in, a member of the BO Team will meet you for a quick visit of the property. Together, we will make an inventory, and give you explainations of the equipments and safety instructions. You can then fully enjoy your stay !

Under what conditions can I cancel my holiday ?

Unfortunately, it is not possible to cancel your holiday and you will not be able to get it back. If you have to pay a balance, we can return it to you if we manage to rent the accommodation, but if not, the balance remains due and you will have to pay it.

At what time can I check in ?

In general, all our rentals are available from 4 p.m. However, you can always ask us, sometimes it’s possible to check-in earlier, depending on the house keeping team.

How can I include the end of stay cleaning, linen and towels, or beds made upon arrival options ?

Should these options not be included in your rental price, you just need to let us know by email or phone a few days before your arrival. As for cleaning, you can decide when here, before Tuesday of that week.

Could I bring my pet with me ?

In most of our chalets and apartments, pets are not allowed.

Could I have a cot and a high chair for my baby ?

Some apartments and chalets are already equipped with a baby cot and a high chair. However, if it’s not the case, you can rent this equipment at a price of 25€ for the entire week. This option must be confirmed at least one week before you arrival. The baby bed includes a mattress and linen.

When do I have to pay the balance ?

The balance must be paid 15 days before your arrival.

How can I make my payment?

We accept cheques, holiday vouchers, cash, credit card (except American Express) and bank transfer.

Where is the agency located?

We have two agencies in the center of Châtel;

The first for the sales part: 12 Route du Centre – 74390 Châtel

The second, reserved for the rental part: 354 Route de Vonnes – 74390 Châtel

What are the agency’s opening hours?

Winter and Summer

Monday to Saturday, from 9 a.m. to 7 p.m.

Sunday, from 4 p.m to 6 p.m.

Inter season :

Monday to Friday, 9 a.m. to 12 p.m. and 2 p.m. to 6 p.m.

Saturday 9 a.m. to 1 p.m.

If you have other questions that are not in this list, you can of course reach us by email at location@bo-immobilier.immo or at 04.50.73.57.10

Dispute resolution

To settle your disputes, you must first send a written complaint to :

BO IMMOBILIER
12 route du centre
74390 CHATEL

or by mail : claire.borasci@orange.fr

One month later, if you are not satisfied, you can contact the MEDICYS mediation service simply and free of charge by submitting your file on
www.medicys-consommation.fr

or by simple mail (attach your email, telephone number and written complaint) to
MEDICYS
Boulevard de Clichy
75009 Paris